What is the difference between Standard, Performance & Demo rentals? Which is right for me?

Our Standard range is best for skiers and riders starting out or looking to progress their skills at slower to moderate speeds across all ability levels. Typically, our Standard range offers easy turn initiation and a forgiving flex for easy days on snow.

Our Performance range offers a better experience for intermediate to advanced riders. Having a stiffer flex, providing better edge grip and more stability at moderate to higher speeds. The performance range of equipment pertains to the ski or board as we select boots on best fit.

Our Demo range is a limited offering of the latest skis & boards from all major brands. The range mimics what is available to purchase at The Board Lounge & Ski & Boot Co. and boards and skis are only available from those locations respectively. The range acts as a try-before-you-buy service and the cost of your demo is subtracted from the new purchase price (should you choose to purchase new equipment at the conclusion of your booking). Demo models vary during the season and depend on what is already rented out by other guests.

• Minimum height requirement for Performance Skis is 120cm and 145cm for Snowboards.
• Demo skis range is size between 150-180cm, Demo boards range in size between 145-160cm. Once you have arrived in store, a member of our team will discuss the best option for you from the available range.
• Our Demo range is limited so we suggest pre-booking to avoid disappointment. 

Do you rent helmets?

Yes, helmets for both adults and children are available for hire and are included in children’s ski and snowboard rental packages

Please note that all children participating in a lesson are required to wear an accredited snow sports helmet.

Helmets must be added as part of a package and cannot be booked online by themselves. Helmets may be booked in-store but are subject to availability

Do you rent goggles or gloves?

No. Due to hygiene reasons, we do not rent out goggles or gloves however these are available to purchase in-resort at our retail outlets.

Can I bring my own boots or skis?

Absolutely. However, we only offer pre-booked rental packages online. Please submit an enquiry here to pre-book skis/board only or boots only. Alternatively, this particular product can be booked over the counter at either of our rental stores.

I am an Epic Australia Pass Holder or Epic Australia 4-Day Pass Holder, how and where can I redeem my Epic Australia Pass rentals discount?

Epic Australia Pass holders receive 20% off rentals. Your discount will be shown at the order review step of the checkout process.

For more information on how to access your discounts click here.

Do I need chains for my vehicle, where can I rent them?

Yes, it is a legal requirement to carry and fit where directed diamond pattern wheel chains during the winter season. Fines apply for not carrying or fitting as directed.

Chains are NOT available to rent on mountain and must be arranged prior to arrival.

• All vehicles must carry chains when entering the resort.
• All vehicles must fit chains as directed by ‘fit chains’ signage.
• Exemptions for fitting chains (i.e. 4WD exemption) are determined by road conditions on an ongoing basis.
• Fitting winter/snow tyres does not negate the requirement to carry or fit chains as directed.

Click here for full details including where you can buy or rent chains.

If we arrive early, can we pick up our skis the day before?​

Yes, and we encourage you to do so!

For one and two-day rentals, equipment can be collected from 3pm the day before your ticket starts.

For three or more day rentals, you can collect your equipment from 2pm the day before your ticket starts to take full advantage of the free PM access included with your ticket!

What time do I have to return my rental equipment by? ​

You can return your rental equipment up until 10am the day after your rental package expires without being charged for the additional day.

Can I exchange or swap my rental equipment?​

Yes. One of the many benefits of hiring your equipment directly from Falls Creek Sports is the option to exchange your rentals any time at any one of our convenient hire locations.

If you’re having any trouble with your equipment (e.g. sizing or fit), head into any of our outlets at Slalom Plaza or Village Bowl and our friendly staff will help you out.

If you’d like to swap between skis/snowboards and vice versa you can do so at any of our outlets. Please note there is a $18 fee.

If your plans change you have the option to either cancel or change your booking.

Changes or cancellations that result in money being payable back to the purchaser will be issued in the form of a Snow Credit. No cash refunds will be issued.

Any requested changes of cancellations to bookings must be made at least 48 hours or more prior to the earliest scheduled commencement date of your booking.

Visit our Help Centre for more information about:

• Changing or cancelling your booking
• Changing or cancelling your booking due to injury or illness
• Changing or cancelling your booking due to Covid-19

View full terms and conditions here.

This can vary depending on the day and time off pick-up, as well as the size of your group. We recommend allocating at least one hour for rental collection and fittings, with these times extended during busy periods (such as weekend mornings and school holidays). If possible, we recommend picking up your rentals from 3pm the day before your booking starts to ensure a smoother experience.

If you are picking up your rentals the same day as your lesson, we recommend arriving at Falls Creek Sports Slalom Plaza or Village Bowl at least an hour prior to your lesson departure time. For example, if your lesson is at 10am, you will need to be at Halley’s Comet Chairlift by 9:00am and at Falls Creek Sports Slalom Plaza by 8:00am.

Picking up and fitting of rentals can take longer than you expect, so the more time you give yourself, and your family, the better. If possible, we recommend picking up your rentals from 3pm the day before your lesson to ensure a smoother experience. For Saturday bookings, please note Falls Creek Slalom Plaza opens from 7:30am during peak season.

Falls Creek Sports Slalom Plaza and Village Bowl opening hours. 

For the smoothest experience, we recommend collecting your rentals the day prior to your booking from 3pm. If you have three or more days of rentals and lift tickets booked, you can collect from 2pm the day prior. This will ensure you get even more time out on the slopes.  

If this isn’t possible, please be aware that mornings are typically our busiest period, especially on weekends, therefore wait times for rental collections may be extended. Please factor this in if you have a lesson booked.

Our Falls Creek Sports Slalom Plaza store is open until 9pm on Wednesdays and Saturdays for rental drop-offs after night riding.  Alternatively, you have until 10am the day after your booking ends to return your gear before incurring any additional fees.